Ordering
Buying your PurePawsAir product should be fast and easy.
All items listed on our website are in stock and ready to ship. If a product ever becomes temporarily unavailable, it will be clearly marked as such on the product page. For any questions about availability or shipping times, you're always welcome to contact us at sevcomeback@mail.com.
Currency
All prices on our website and at checkout are in US Dollars (USD).
Shipping
Our priority is getting your orders to you as safely and as soon as possible. You choose your shipping option at checkout, and the shipping cost is shown before you pay.
- Standard Shipping: $1.69. Delivered in 5–7 business days.
- Premium Priority Shipping: $3.68. Delivered in 1–3 business days.
- Free Standard Shipping on the Buy 2, Get 2 Free bundle. Delivered in 5–7 business days.
Processing Time
Orders placed on a business day ship the same day. Orders placed on weekends or public holidays ship the next business day.
Transit Time
The estimated delivery time is 5–7 business days for Standard Shipping and 1–3 business days for Premium Priority Shipping.
Note: Delivery times may vary based on your location, courier delays, or weather conditions.
Taxes, Customs and Brokerage
Orders shipped to the United States are not charged any additional taxes, duties or fees. Orders shipped outside the United States may be charged import duties or taxes by the destination country, and these are the customer's responsibility.
Delivery Terms
We collaborate with reputable shipping companies to deliver your products quickly and safely.
Shipment Confirmation and Order Tracking
Every order ships with tracking. Once your order ships, you will receive an email with tracking details. You can track your package through the courier's website for real-time updates.
Shipping Protection
Shipping Protection is an optional add-on that costs $4.99 per order. If you add it, it covers your order if it is lost, stolen or damaged in transit. For a covered claim, email us within 30 days of your expected delivery date with your order number (and a photo for damaged items), and we'll send a free replacement or a full refund. The $4.99 fee isn't refundable once your order has shipped.
Wrong Address
Please double-check your shipping address before submitting your order. We are not responsible for packages that cannot be delivered due to incorrect addresses.
Change of Address & Order Cancellation
Orders ship quickly. Kindly inform us at sevcomeback@mail.com within 3–4 hours of placing your order if you wish to update the shipping address or cancel the order. If your order has already shipped, you can return it under our 30-day return policy.
Damaged or Lost Shipments
In the event that an item is received damaged, defective, or lost in transit, please contact our customer service team at sevcomeback@mail.com within 48 hours for assistance. We may request photographic evidence of the damage or defect for assessment purposes.
Before placing your order, please get in touch with us if you have any questions or need more information about any of our policies.
Contact our customer support team
Shop Name: PurePawsAir
Email: sevcomeback@mail.com
Phone: +61 418 177 271
Address: PurePawsAir, 4 Verdant Street, Wantirna South, Victoria 3152, Australia
Business Hours: Monday to Friday between 9:00 am to 5:00 pm (Melbourne time).
We respond within 24 hours on business days.